Quality & Brand Manager - 5 Hotel
5 days ago
Job Responsibilities:
- Leads continuous improvement for highest guest experience, service excellence, and brand message.
- Acts as internal trainer and mentor, assessing needs.
- Provides proactive solutions across departments.
- Partners with BQX Corporate Team for desired Brand Experience across ambassador's journey and guest touch points.
Requirements:
- Communicates Quality Management concepts. J
- Executes LQA and Forbes Travel Guide action plans.
- Develops guest satisfaction systems.
- Directs resort quality efforts.
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