Service & Customer Experience Manager (Automobile)

3 months ago


Manama, Bahrain Career Maker Full time

Complete understanding of CVP process - Sales, service, and parts.
- Ensure that 100% correct data is captured, analysed and submitted.
- Responsible for all new car deliveries.
- Carryout daily discussions with managers on red flag points / Hot alerts.
- Ensure weekly meeting with GM and Monthly meeting with CEO and highlight key issues of CVP / Customer complaints.
- Monthly visits to Dubai, to discuss all points.
- Encourage customers to fill out the CVP survey.
- An essential KPI for this role entails working towards achieving Ford President Award - in the Middle East and worldwide.
- Conduct Mystery shopping and initiate corrective actions.


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