Housekeeping Department Head
5 days ago
The Housekeeping Supervisor plays a pivotal role in ensuring the smooth operation of the housekeeping and laundry department. Reporting directly to the Executive Housekeeper, this individual is responsible for providing exceptional service to guests while maintaining high standards of cleanliness and organization.
Responsibilities
• Collaborate with the Executive Housekeeper to ensure seamless day-to-day operations.
• Conduct regular inspections of Room Attendants' work performance to guarantee adherence to quality standards and productivity levels.
• In the absence of the Executive Housekeeper, inspect all VIP rooms and report their readiness to the Front Office according to hotel standards.
• Oversee the closing of floors at the end of the day, ensuring that Room Attendants' carts are clean and well-stocked.
• Maintain accurate records of daily assignments, signed off and submitted to the Housekeeping Office on time.
• Handle items for 'Lost and Found' in accordance with established procedures.
• Monitor the cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways, and landings.
• Coordinate daily assignments of duties, ensuring that Room Attendants and Housekeepers have clear work responsibilities.
• Carry an active pager/radio to maintain communication with the Front Office and Engineering throughout the shift.
• Schedule shifts and arrange replacements in cases of absenteeism.
• Establish and educate team members on cleanliness, tidiness, and hygiene standards.
• Motivate team members and address any issues that arise during their workday.
• Regularly take inventory of cleaning supplies and place orders as needed.
• Distribute cleaning supplies and equipment to housekeeping staff as required.
• Perform various cleaning tasks in instances of staff shortages.
• Monitor operational costs and expenses with a focus on implementing initiatives to create revenue, waste management, and inventory control.
• Report progress on out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager according to hotel standards.
• Initiate work orders for repairs and maintenance, forwarding them to Engineering and following up until completion.
• Assist with training of housekeeping team members.
• Ensure completion of cleaning projects on a bi-annual basis.
• Maintain overall guest satisfaction.
• Respond to customer complaints and special requests.
• Investigate and address complaints regarding subpar housekeeping service.
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