Customer Service Associate

4 days ago


Manama, Manama, Bahrain RESO Full time
Company Overview

We are a worldwide hospitality leader that welcomes individuals as they are and offers opportunities for growth and learning. Our purpose is to make work meaningful, so our team members can explore endless possibilities.

We support each other in achieving our goals and strive to deliver exceptional experiences to our guests.

Job Description

The Guest Service Representative is responsible for ensuring excellent guest service, resulting in repeat business and positive word-of-mouth referrals. Key responsibilities include:

- Maintaining accurate guest records

- Providing detailed information about hotel services and policies

- Responding promptly to guest requests and resolving issues efficiently

- Ensuring consistency with company standards for service quality and provision of amenities

- Optimizing occupancy rates, average room prices, and revenue

- Performing various tasks related to the role as assigned by management

Additional Information

Key skills for this position include:
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment
  • Strong problem-solving and analytical skills


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