Senior Client Services Manager

2 days ago

Manama, Manama, Bahrain Domo Ventures W.L.L. Full time
About the Position

We are seeking a seasoned Senior Client Services Manager to join our team at Domo Ventures W.L.L. as a Marketing Manager - Advertising.

The ideal candidate will possess excellent leadership and interpersonal skills, with a proven track record in marketing and account management.

The successful candidate will be responsible for providing effective leadership and guidance to the client service team, fostering a collaborative and supportive work environment, and continuously monitoring and evaluating the team's performance.

Key Responsibilities:

  • Team Leadership:
    • Provide effective leadership and guidance to the client service team.
    • Foster a collaborative and supportive work environment to optimize team performance.
    • Continuously monitor and evaluate the team's performance, identifying opportunities for improvement.
  • Client Management:
    • Develop and maintain strong relationships with clients.
    • Proactively identify client needs and exceed expectations.
    • Act as a trusted advisor, providing ongoing support and guidance throughout the client journey.
  • Project Management:
    • Oversee the entire project lifecycle, ensuring timely and efficient project execution.
    • Facilitate clear communication between clients and internal teams.
    • Manage project documentation, including job orders, modifications, references, and client feedback.
    • Monitor project progress, address any roadblocks, and implement corrective actions as needed.
  • Service Delivery:
    • Implement and maintain a quality management system to ensure consistent service delivery.
    • Oversee the team's performance to uphold high standards of responsiveness and client service.
    • Identify and address client issues promptly, providing exceptional customer-centric support.

Requirements:

  • Bachelor's degree in communications, Marketing, Business, New Media, or Public Relations (preferred).
  • Proven track record in marketing and account management.
  • Fluency in both Arabic and English (mandatory).
  • Experience working in an advertising agency (highly preferred).
  • Strong customer service skills with a proven track record of exceeding client expectations.
  • Excellent communication, interpersonal, and organizational skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • A keen eye for detail and a commitment to quality assurance.

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