
Senior Client Services Manager
15 hours ago
We are seeking a seasoned Senior Client Services Manager to join our team at Domo Ventures W.L.L. as a Marketing Manager - Advertising.
The ideal candidate will possess excellent leadership and interpersonal skills, with a proven track record in marketing and account management.
The successful candidate will be responsible for providing effective leadership and guidance to the client service team, fostering a collaborative and supportive work environment, and continuously monitoring and evaluating the team's performance.
Key Responsibilities:
- Team Leadership:
- Provide effective leadership and guidance to the client service team.
- Foster a collaborative and supportive work environment to optimize team performance.
- Continuously monitor and evaluate the team's performance, identifying opportunities for improvement.
- Client Management:
- Develop and maintain strong relationships with clients.
- Proactively identify client needs and exceed expectations.
- Act as a trusted advisor, providing ongoing support and guidance throughout the client journey.
- Project Management:
- Oversee the entire project lifecycle, ensuring timely and efficient project execution.
- Facilitate clear communication between clients and internal teams.
- Manage project documentation, including job orders, modifications, references, and client feedback.
- Monitor project progress, address any roadblocks, and implement corrective actions as needed.
- Service Delivery:
- Implement and maintain a quality management system to ensure consistent service delivery.
- Oversee the team's performance to uphold high standards of responsiveness and client service.
- Identify and address client issues promptly, providing exceptional customer-centric support.
Requirements:
- Bachelor's degree in communications, Marketing, Business, New Media, or Public Relations (preferred).
- Proven track record in marketing and account management.
- Fluency in both Arabic and English (mandatory).
- Experience working in an advertising agency (highly preferred).
- Strong customer service skills with a proven track record of exceeding client expectations.
- Excellent communication, interpersonal, and organizational skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- A keen eye for detail and a commitment to quality assurance.
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