Senior Client Service Executive

3 days ago


Manama, Manama, Bahrain Domo Ventures W.L.L. Full time

About the Role

The Senior Client Service Executive will be responsible for developing strong relationships with clients through exceptional after-sales services and ensuring the successful completion of agreed tasks/projects.

Key Responsibilities:

  • To collect and validate tasks/projects information from the business team/clients and feed the internal projects management system with all required information in coordination with concerned departments/sections.
  • To coordinate with managers of Studio/New Media/Production to receive completed tasks/jobs/projects and submit them to clients, following up to obtain feedback and modifications if required until project completion.
  • To support team members in delivering client service at the highest professional level.
  • To work with the Business team on cost proposals and with the Finance team to issue due invoices according to agreements with clients.
  • To ensure all project information is kept systematically and updated frequently, coordinated properly with the Studio Manager.

Requirements:

  • A solid experience working in creative agencies.
  • A background and understanding of branding/graphic design field.
  • High customer service and communication skills.
  • A Bachelor's degree in Communications, Marketing, Business, New Media, or Public Relations.
  • Proficiency in both Arabic and English languages.


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