Reservations Consultant for Luxury Hotel Sales

4 hours ago


Manama, Manama, Bahrain RESO Full time

**About Jumeirah and Our Culture**

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for over two decades. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations, and surprising architecture and design at the heart of every guest experience.

Our company is committed to developing and empowering our colleagues to excel in world-class environments. We believe that embedding equality, diversity, and inclusion in all our practices is essential. This means embracing a culture that celebrates diversity and promotes a sense of belonging among our employees and guests.

**The Opportunity**

We are seeking a highly motivated and experienced Reservations Agent to join our Rooms Reservations Team at Jumeirah Gulf of Bahrain Family. As a key member of our team, you will be responsible for maximizing rooms revenue and profit through proactive selling techniques and referrals across the resort.

**Key Responsibilities**

  • Ensure full and up-to-date knowledge of hotel products and services.
  • Handle telephone calls politely and efficiently, ascertaining and accurately meeting the caller's needs using a client-oriented approach.
  • Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival.
  • Handle all reservations through different channels (via email/fax/telephone/website) efficiently.
  • Prepare Pro Forma invoices as requested by accounts.
  • Actively participate in maximizing revenue through up-selling.
  • Follow up on non-guaranteed and waitlisted bookings.
  • Handle no-shows and cancellations efficiently.
  • Maximize selling opportunities by adding customer value at every opportunity.
  • Handle complaints promptly and professionally, demonstrating genuine care and concern under the supervision of the Manager on Shift.

**Requirements**

  • Previous experience in the form of cross-training or internships in reservations, revenue, or sales department.
  • Good knowledge of Opera PMS.
  • Intermediate computer skills (Microsoft Office).
  • Ability to handle shift responsibilities in the absence of the reservations coordinator.
  • Assist newly joined colleagues on the job duties of a Room Reservations Sales Agent.

**What We Offer**

  • Attractive tax-free salary, paid in Bahraini Dinar (BHD), the local currency of Bahrain.
  • Reduced hotel rates across our properties globally.
  • Excellent leave and healthcare package.
  • Flights home.
  • Accommodation allowance.
  • Life insurance.
  • 50% discount off Jumeirah F&B outlets.
  • Reduced hotel rates.


  • Manama, Manama, Bahrain Gulf Air Group Full time

    Job OverviewGulf Air Group is seeking a highly skilled Airline Reservation Consultant to join our team. In this role, you will be responsible for providing exceptional customer service and sales interactions with internal and external customers.

  • Reservations agent

    8 hours ago


    Manama, Manama, Bahrain Dubai Holding Full time

    Job Description - Reservations Agent - Jumeirah Gulf of Bahrain (2500000 H)About Jumeirah & the Hotel: Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah,...

  • Reservations agent

    8 hours ago


    Manama, Manama, Bahrain RESO Full time

    About Jumeirah & The Hotel Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and...


  • Manama, Manama, Bahrain RESO Full time

    Raffles Al Areen Palace Bahrain offers an extraordinary experience as The Palace of the Secret Garden. Our 78 private pool villas, ranging from 1 to 3 bedrooms, redefine luxury hospitality in Bahrain.Job Description:Champion guest arrival and departure experiencesEnsure seamless service sequences for arrivals and departuresAssist guests in navigating hotel...


  • Manama, Manama, Bahrain RESO Full time

    Job DescriptionWe are looking for an experienced Hotel Operations Manager to oversee the day-to-day operations of our luxurious hotel. As a key member of our team, you will be responsible for ensuring that all aspects of the hotel run smoothly and efficiently.About UsSofitel Bahrain Zallaq Thalassa Sea & Spa is a 5-star luxury hotel with 262 luxury rooms and...


  • Manama, Manama, Bahrain Gulf Air Group Full time

    • To efficiently present excellent customer service and sales interactions for Gulf Air internal and external customers including making flight reservations, quoting fares, FFP enrollments, up-selling and cross-selling all relevant Gulf Air products, protecting and promoting the image and reputation of Gulf Air and attending to administrative matters of...


  • Manama, Manama, Bahrain RESO Full time

    Company OverviewSofitel Bahrain Zallaq Thalassa Sea & Spa is a 5-star luxury hotel with a rich history of providing exceptional hospitality services. Our luxurious facilities and amenities ensure that every guest feels like royalty, making us the perfect destination for couples planning their dream weddings.

  • Director of sales

    6 days ago


    Manama, Manama, Bahrain Four Seasons Hotel Full time

    About the RoleThe Director of Sales oversees and motivates departmental activities and team members to ensure all sales personnel meet their quotas, focus on individual accounts and group bookings, and coordinate with transient demand to maximize revenue per available room.This position has overall responsibility for achieving revenue goals, KPIs, guest...


  • Manama, Manama, Bahrain RESO Full time

    Job SummaryThe Sales Manager at RESO is responsible for developing and implementing sales strategies to drive hotel revenue growth. This role requires a strong leader who can motivate and guide a sales team to achieve their targets.Key ResponsibilitiesDevelop a deep understanding of the hotel's operations, including food and beverage, guest services, and...


  • Manama, Manama, Bahrain Chalhoub Group Full time

    Company OverviewChalhoub Group is a leading partner and creator of luxury experiences in the Middle East, with over six decades of history. The Group has expanded its expertise into new categories, including luxury watches, jewelry, and eyewear.Sales and Customer EngagementFoster strong relationships with customers to build loyalty and meet their...


  • Manama, Manama, Bahrain Marriott Full time

    Sales Executive - Marriott HotelWe are seeking a talented Sales Executive to join our team at the Marriott Hotel in Manama, Bahrain.About the Job:This is a full-time position that requires excellent communication and sales skills, as well as experience in the hospitality industry.Your Key Responsibilities:Contact guests to resolve their queries and...


  • Manama, Manama, Bahrain Gulf Air Group Full time

    Efficiently provide inbound, outbound and face to face support for GF outlets Reservations Sales Agents and Gulf Air Customers at GF outlets, providing a seamless 'one-stop shop' solution where the customer's needs are owned by the outlets SSU agent until resolution.General reservations and ticketing queries from individual FFP members, Economy & Premium...


  • Manama, Manama, Bahrain RESO Full time

    At RESO, we are seeking a highly skilled Sales Associate to join our team. As a Senior Sales Associate, you will be responsible for providing exceptional customer service and driving sales growth in our luxury retail boutique.About the RoleThis is an exciting opportunity to work with a high-end fashion brand and contribute to the success of our business. You...


  • Manama, Manama, Bahrain RESO Full time

    About UsJumeirah Group, a leading hospitality company, has been making a significant impact on the global industry for over two decades with its unique brand promise. Its award-winning destinations, such as Burj Al Arab Jumeirah, offer exceptional guest experiences, elevated dining, and surprising architecture at the heart of every visit.Our commitment to...


  • Manama, Manama, Bahrain Marriott Full time

    Senior Sales Executive RoleWe are seeking a highly experienced Senior Sales Executive to join our team at the Marriott Hotel in Manama, Bahrain.About the Role:This is a senior-level position that requires a high level of expertise in sales and customer service, as well as experience in the hospitality industry.Your Key Responsibilities:Develop and implement...


  • Manama, Manama, Bahrain Marriott Full time

    Sales Executive Job SummaryThe Sales Executive will be responsible for providing exceptional customer service and selling hotel rooms and services to guests in Manama, Bahrain.About You:To succeed in this role, you will need to have excellent communication and sales skills, as well as experience in the hospitality industry.Your Key Responsibilities:Resolve...


  • Manama, Manama, Bahrain Marriott Full time

    Marriott Sales ExecutiveWe are seeking a highly skilled Sales Executive to join our team in Manama, Bahrain.About the Role:This is a full-time position that will be responsible for selling hotel rooms and services to guests. The ideal candidate will have excellent communication and sales skills, as well as experience in the hospitality industry.Main...


  • Manama, Manama, Bahrain The Ritz-Carlton Full time

    Company Overview:The Ritz-Carlton is a renowned global brand leader in luxury hospitality, committed to delivering exceptional experiences for its guests. Our commitment to excellence is guided by our Employee Promise, Credo, and Service Values.Job Description:As a Steward, you will play a vital role in supporting various hotel functions, including kitchen,...


  • Manama, Manama, Bahrain Dubai Holding Full time

    Jumeirah Group, a prominent member of Dubai Holding, has been making a significant impact on the global hospitality landscape for over two decades with its distinctive Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, embody service beyond expectations, elevated dining experiences, and captivating...


  • Manama, Manama, Bahrain Marriott International Full time

    What We're Looking ForWe are seeking a highly motivated and experienced Sales & Events Executive who can drive revenue growth and deliver exceptional customer experiences. Key qualifications include:A high school diploma or equivalent required; 2 years of experience in sales and marketing, guest services, front desk, or related professional area.Or, 2-year...