Help Desk Specialist

9 hours ago


Manama, Manama, Bahrain Gulf Air Group Full time
Job Overview
As a Help Desk Specialist at Gulf Air Group, you will play a crucial role in providing top-notch IT support to our end-users. The successful candidate will be responsible for troubleshooting, resolving, and escalating technical issues in a timely and efficient manner.

About the Role
The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. If you are a detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply.

Key Responsibilities
• Provide first- and second-level support to end-users via phone, email, and ticketing system
• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
• Escalate complex issues to senior technicians or third-party vendors as needed
• Maintain accurate records of incidents, including resolution steps and follow-ups
• Collaborate with internal teams to ensure seamless integration of IT services
• Participate in on-call rotations to provide 24/7 support coverage
• Stay up-to-date with new technologies and industry developments to improve skills and knowledge

Requirements
• Bachelor's degree in Computer Science, Engineering, or related field
• 0-1 year of experience in a help desk or IT support role
• Excellent communication and problem-solving skills
• Ability to work effectively in a team environment
• Strong analytical and troubleshooting skills
• Familiarity with IT service management frameworks and tools (e.g., ServiceNow)

What We Offer
• Competitive salary and benefits package
• Opportunity to work with a dynamic team in a rapidly evolving industry
• Professional development and training opportunities
• Recognition and rewards for outstanding performance
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