
Customer Service Professional
9 hours ago
The Customer Service Representative is responsible for delivering exceptional service to clients by building rapport and trust through consistent interactions. This role involves accurate and timely data entry of shipping and receiving information, as well as order processing to support efficient site operations.
Key Responsibilities:
- Process and input customer orders
- Run and print shipments from the Warehouse Management System (WMS)
- Generate related paperwork and necessary information for customer work orders
- Check orders for special requests and expedite as necessary
- Trace orders and notify customers of any activity concerning their merchandise
- Follow up with other departments to ensure service standards are being met
- Assure proper invoicing of accounts by verifying customers as required
Client Interfacing Activities:
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
Documentation:
Ensure the accuracy of all receiving and shipping documents. Gather and maintain all data and records relative to shipping and receiving activities. Assure that receiving counts match packing lists and purchase orders and that shipping counts match picking documents.
Data Entry:
Operate the computer terminal in a proficient manner. Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
Clerical:
Oversee all paperwork associated with orders and maintain the corresponding files. Answer phone calls and operate various types of office machines and computers necessary to perform duties. Greet customers and visitors to the office. Effectively correspond with customers as required.
Communication:
Answer incoming telephone calls in a cheerful, courteous, and timely manner. Promptly route each call to the proper party, taking messages when necessary. Assist callers with general information and inquiries. Direct visitors to appropriate departments. Assist drivers at check-in windows as needed.
Other Duties:
CSRs may be expected to cross-train in other administrative staff functions to support the site and contribute to associate development. Work overtime as dictated by business whether mandatory or voluntary.
About Us:
DSV - Global Transport and Logistics is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry.
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