IT Services Manager

1 day ago


Manama, Bahrain Gulf University Full time

**SUMMARY**

To manage the IT function on a day-to-day operational basis. Plan and develop systems and procedures to improve the operating quality and efficiency of the department. Supervise staff in accordance with company policies and procedures. Responsible for hiring, training, and coaching employees.

**DUTIES AND RESPONSIBILITIES**
- Ensure effective and robust control and that security systems are implemented to safeguard and protect all operations and data integrity, as well as the smooth functioning of the business.
- Monitor and control IT operations so that it meets and exceeds the service levels agreed upon with users and conforms to relevant technical and security standards
- Prepare cost estimates for current and proposed projects, reflecting the equipment and staff requirements.
- Direct, motivate, and develop staff members ensuring that performance is managed, customer service values are emphasized and that activities are adequately carried out
- Participate in facilitating and securing agreements with vendors, by providing the best terms, conditions, and quality so that the organization gets best value for investment.
- Assist in the formulation and implementation of overall business strategies, to support the achievement of organizational goals.
- Monitor new developments in the field of IT and advise the business about appropriate, cost effective business IT solutions which could enhance or replace existing systems.

**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED**
- Minimum Bachelor’s degree in Computer Science or related field
- 5-7 years of relevant work experience, 2 of which should be at a senior level.
- Should have minimum 3 years of industry experience including large scale ERP or similar resource planning project implementation.
- Ability to adequately understand ERP system features and capabilities
- Fluent in Arabic and English.

Ability to commute/relocate:

- Manama: Reliably commute or planning to relocate before starting work (required)


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