
Client Services Manager
2 days ago
**Client services Manager - Securities Services**
**Some careers grow faster than others.**
If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.
The Job holder’s prime responsibility is to manage the client relationship and day to day operations management for HSBC Securities services clients. The responsibilities will also involve processing of documents at the branch, maintain control over the functions carried out by the city sites ,update of client and market information documents.
**In this role, you will**:
- Respond to client queries and assisting them with their requests relating to their accounts
- Manage client visits on due diligence and any tasks around it.
- Follow up for outstanding client payments of our invoices
- Annual client reviews. Service review with clients, ensuring HSS delivery is in line with agreed client SLAs
- Monitor our service delivery and suggesting changes in securities services product/service delivery leading to improved client experience
- Track market changes and producing broadcasts for clients
- Produce Securities Services market information documents and keeping this updated at all times
- Implementation of projects (local and regional) that may be assigned from time to time
- To manage the team members on shore and offshore operations and ensure optimal utilization of resources.
- Client account administration including investor documentation reviews
**Requirements**:
**To be successful in the role, you should meet the following requirements**:
- University degree with 5 years’ experience in custody/securities services
- Sound knowledge of custody and securities services industry
- Experience in both client facing and back office roles
- Team player with good influencing and negotiating skills
- Ability to work in a pressurized environment and manage priorities effectively
- Excellent communication skills
- Certificate of completion of securities services courses would also be an advantage.
- Experience in Asset Management firms, Audit firms with Asset management exposure would be an advantage
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