Manager for Sales and Customer Services

7 months ago


Manama, Bahrain CB Cafe Full time

**Duties & Responsibilities**:
** Arabic**
- Deliver up to mark service and maximize customer satisfaction.
- Efficiently and successful coordination between front and back of house operation.
- Review product quality and services rendered.
- Organize and supervise shifts and duty rosters.
- Plan and conduct efficient delivery order system.
- Develop and maintain expected customer relation.
- Appraise staff performance and provide feedback to improve productivity.
- Ensure adequate functioning and calibration of kitchen and bar equipment.
- Ensure compliance with sanitation and safety regulations.
- Ensure the concerned regulatory requirements are met by the business.
- Closely work with the marketing team to ensure maximize the revenue and promote the brands of the company.
- Control operational costs and identify measures to cut waste
- Train new and current employees on proper customer service practices.
- Implement policies and protocols that will maintain future restaurant operations.
- Submit annual budgets and resource allocations to achieve company strategies and objectives.
- Oversee budgets and make sure resources are allocated properly.
- Growth oriented with both the ability and connections to engage food industry leaders as a respected peer in the pursuit of new business.
- Ensure the company’s core values of Integrity, Passion, Customer Service, Innovation, Efficiency, and Accountability are effectively maintained.

**Qualifications**:

- Master’s Business Administration (MBA) degree preferred.
- Minimum of a Bachelor Administration (BA) degree in business, management, economics and finance or Bachelor Science (BS) degree in science or food technology with further emphasis in finance, economics, statics and accounting.
- Minimum of 5 years of experience in an executive leadership position.
- Innovative, with a vision of the future of the company that leads to the strategy and execution plan
- Good communication skills, with the ability to communicate with board members, executives and frontline employees.
- Ability to attract, develop and retain top talent.
- Have a high level of emotional intelligence.
- Strong leadership skills with the ability to inspire people to action through their influence.

**Job Types**: Full-time, Permanent


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