Development Administration Manager
10 hours ago
**Our Vision**
Our vision is to create a positive experience for development teams, by eliminating administrative tasks and front-ending risk and control issues impeding developer productivity.
**Our Mission**
**How We Will Work**
- We will treat development teams as clients.
- We will take away repetitive, non-developer-centric activities from our teams and handle those activities for them in a structured, consistent fashion, with clear timelines and regular updates
- We will build a knowledge base of these tasks, so that we can respond promptly and efficiently
- We will support all communication styles that work for developers - chat, mail, calls.
- We will enable developers to raise issues with minimum effort to track progress, our own productivity - and we will use the statistics that we generate, to drive automation of the key developer pain points
**Responsibilities**:
- Ensure scorecard compliance
- Quickly and efficiently liaise with the correct teams
- Ensure task completion on time, by updating the relevant systems or by means of following up development and support teams
- Manage a small team with similar responsibilities
- Create knowledge bases on repeatable tasks
- Identify opportunities to automate repeatable tasks
- Create and distribute status reports
**Qualifications**:
- 10+ Years of IT experience, of which 6+ years of relevant experience in Apps Development or production support or Dev Ops role
- Good in communication and ability to liaise with large number of stakeholders
- Good understanding of SDLC process, Dev ops tools and ability to understand system architectures
- Good understanding of Technology teams' governance and layout of administrative support teams like finance
- Demonstrated decision making ability
- Ability to plan and organize workload; adjust quickly to changes and re-prioritization
- Experience in Capital Markets domain - good to have
**Technical skills**:
- Jira or equivalent tracking tool
- Microsoft Excel - Intermediate to expert
- Experience in standard incident management, problem management and PPM tools
- Experience with DevOps tools such as Jira, Git and deployment tools - good to have
**Education**:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Technology
- **Job Family**:
Applications Development
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
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