Senior Sales Team Manager
5 days ago
Sales Team Leaders play a crucial role in driving business growth and customer satisfaction at RESO. As a Senior Sales Team Manager, you will lead a team of sales professionals to achieve exceptional sales targets, provide top-notch customer service, and contribute to the overall success of the organization.
About the Role
The Senior Sales Team Manager is responsible for leading, managing, and inspiring a high-performing sales team to meet and exceed individual and team sales targets. You will monitor and evaluate team performance through regular coaching, feedback, and performance reviews. Additionally, you will identify training needs and provide development opportunities to enhance team skills, develop strategic sales plans, and distribute potential clients to sales agents.
Key Responsibilities
- Lead, manage, and inspire the sales team to achieve exceptional sales targets
- Monitor and evaluate team performance through regular coaching, feedback, and performance reviews
- Identify training needs and provide development opportunities to enhance team skills
- Develop and implement strategic sales plans that expand the company's customer base and solidify its presence
- Distribute the list of potential clients to the sales agents
- Address any questions or issues clients may have and help them
- Keep an updated customer database
- Measure identified KPIs and send daily reports
- Track and document the sales agent calls and sales performance
- Prepare and present weekly and monthly sales achievements and KPIs
- Prepare the monthly sales incentive
- Identify prospects within the relevant market and use market knowledge to actively acquire new clients
- Introduce clients to the range of ila products/investment opportunities based on their suitability
- Ensure superior customer service and contribute to the overall customer service standards set by RESO
Requirements
- Minimum 3 years of experience in sales or customer service
- Bachelor's degree preferred
- Effective communication skills in English (written and verbal)
- Self-motivated and high level of numerical accuracy
- Ability to manage numerous deliverables within strict time and resource constraints
- Knowledge of RESO bank products and services
- Previous experience in telesales preferred
Benefits
As a Senior Sales Team Manager at RESO, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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