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Baggage Handling Coordinator

1 week ago

Manama, Manama, Bahrain Gulf Air Group Full time

About the Role:

Gulf Air Group is seeking a highly skilled and experienced individual to join our team as a Baggage Services Officer.

Job Summary:

We are looking for an exceptional candidate who can ensure smooth baggage operations around our network, minimizing disruptions and inconvenience to passengers.

Main Responsibilities:

  • Monitor telexes related to passenger baggage mishandling and update files accordingly.
  • Conduct secondary and final tracing of missing baggage after primary tracing period is over.
  • Liaise with other airlines to obtain clearance and permissions for forwarding claimed, unclaimed, over-carried, and left-behind baggage.
  • Ensure all unclaimed baggage received from the network is custom cleared and stored in Central Baggage Tracing Unit for further tracing.
  • Investigate contents of each unclaimed baggage and extract information to identify owners.
  • Correspond with stations, people, authorities, and other airlines via telex, letters, and telephone to ensure baggage reaches the right owner promptly.
  • Allocate correct fault stations for closed files and maintain mishandling files.
  • Feed retrieved information into the World Tracer System.
  • Maintain baggage stores at Head Office and prepare unclaimed baggage for public auction in liaison with Insurance Department.
  • Receive customers and assist tracing in stores.
  • Handle all baggage issues for Bahrain Airport and ensure Gulf Air lost-and-found desk is manned by GHA staff at all times.
  • Directly communicate with passengers and update them on mishandling baggage.
  • Liaise with company security for left-behind items and forward them to passengers.
  • Handle Lost & Found items received through Bahrain Airport and liaise with authorities for clearance.
  • CORRESPOND WITH CUSTOMERS AND STATIONS VIA EMAIL (email removed).
  • Carry out any other tasks or duties assigned by the Manager.

Requirements:

  • Minimum 3 years related experience in Baggage Handling.
  • Ond or equivalent.
  • Fluent in both spoken and written English and Arabic.
  • Knowledge of accounting/bookkeeping.
  • P.C. literate.