
Customer Engagement Manager
2 days ago
We are seeking a highly skilled Customer Engagement Manager to join our team at RESO. As a key member of our Digital & Marketing department, you will be responsible for developing and executing omnichannel engagement campaigns across Email, WhatsApp, Push Notifications, and SMS.
The ideal candidate is detail-oriented, data-driven, and has a passion for enhancing customer interactions through effective communication strategies. You should be proficient in marketing automation tools such as Click Dimensions, WhatsApp marketing platforms, MoEngage, and other similar tools.
Key Responsibilities:
- Develop and execute customer engagement campaigns across multiple channels.
- Leverage analytics and A/B testing to assess campaign effectiveness.
- Monitor and enhance campaign deliverability, open rates, and conversion metrics.
Essential Requirements:
- Industry Expertise: Experience in customer engagement, marketing automation, CRM, or digital marketing.
- Marketing Automation Tools: Hands-on experience with Click Dimensions, MoEngage, WhatsApp marketing platforms, and similar tools.
- Data-Driven Mindset: Ability to analyze campaign performance, optimize strategies, and improve engagement metrics.
In this role, you will have the opportunity to work closely with the broader Digital & Marketing team to align engagement strategies with overall business goals.
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