Workforce Optimization Director

13 hours ago


Manama, Manama, Bahrain Tafaseel Group Full time

The Workforce Optimization Director is a vital role at Tafaseel Group, where you will play a key part in optimizing staffing and scheduling for our Business Process Outsourcing (BPO) operations.

Key Responsibilities
  • Data Analysis: Develop accurate forecasts to ensure optimal workforce allocation.
  • Collaboration: Work closely with various departments to align staffing needs and enhance productivity.
  • Agent Scheduling: Manage agent schedules to meet service level agreements (SLAs) while maximizing efficiency.
  • Performance Monitoring: Conduct regular monitoring of real-time performance to identify areas for improvement.
  • Reporting and Analysis: Generate detailed reports and conduct data analysis to inform strategic decisions.
  • Communication: Effectively communicate staffing changes and updates to relevant teams.
  • Point of Contact: Serve as the primary point of contact for workforce management-related inquiries.
  • Software Utilization: Leverage Workforce Management Software to streamline processes and improve outcomes.
  • Industry Trends: Stay up-to-date with the latest industry trends and best practices.
  • Leadership and Mentorship: Lead and mentor a team to foster growth and development.
Qualifications
  • Education: Bachelor's Degree in Business Administration or Operations Management.
  • Experience: Minimum 3-5 years of experience in Workforce Management.
  • Skills: Proven experience with Workforce Management Software, strong analytical skills, proficiency in Microsoft Excel and data analysis tools.
  • Aptitude: Ability to work in a dynamic environment and adapt to changing circumstances.


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