Soft Services Operations Manager
7 days ago
We are seeking a highly skilled Soft Services Operations Manager to lead our airside and landside soft services operations at RESO. This is an exciting opportunity for a seasoned professional to join our team and contribute to the success of our organization.
Responsibilities
The successful candidate will be responsible for planning, coordinating, and executing soft services operations in airside and landside areas, ensuring safe and effective delivery of cleanliness, regulatory compliance, and contractor service delivery as per contract scope, specifications, SLA, and KPI standards.
• Plan and schedule preventative maintenance (PPM) soft services activities in airside, landside, and ancillary buildings within RESO.
• Coordinate with FM consolidated maintenance teams to minimize disruption to amenities availability.
• Lead the soft services operations in airside/landside and ancillary buildings, ensuring timely and efficient execution of PPM, CM, and routine activities.
• Manage operational activities, including routine, periodic, and corrective maintenance.
• Ensure individual and team working within the section execute their functional responsibility professionally and meet job objectives and accountabilities.
Key Accountabilities
The key accountabilities for this role include:
• Planning and scheduling all preventatives/periodic deep cleaning, pest control, FOD control, apron cleaning, bay washing, potable water delivery, waste disposal service, and provision of heavy equipment operation to support other FM departments with the objective to maintain the serviced facility to the highest possible standard of cleanliness, hygiene, and FOD safety.
• Leading the soft services team of in-house and contractor personnel assigned to the section, managing operational activities, and ensuring individual and team working within the section execute their functional responsibility professionally and meet job objectives and accountabilities.
• Ensuring all activities are planned/scheduled in consideration of FM consolidated maintenance and minimum interruption to amenities availability.
• Coordinating with heavy equipment section (HEOs) & ECC for executing and resolving incidents (FOD sweeping, oil spills, water delivery, Hiab/Basket truck equipment support, moving/shifting).
Qualifications and Experience
To be successful in this role, you will need:
• A Bachelor's degree in engineering, Hospitality, Business Administration, or equivalent.
• Awareness of ISO 9001, 14001, and 45001 (QMS/EMS and SMS) requirements.
• Working knowledge with Maximo, CAFM systems.
• Knowledgeable in aviation security and airside safety protocols.
• Awareness of FOD safety and aerodrome safety measures.
• 10 years of full-time work experience, with a minimum of 3 years in Facility management (industrial focus) general services or industrial cleaning operations or a large soft services contract management.
• 2 years of experience leading a custodian/janitorial services team with minimum of 200 staff under supervised functional control;
• Or flat minimum 5 years' experience in leading the soft services or janitorial team for a reputed international airport.
About Us
At RESO, we are committed to providing excellent customer service and creating a positive work environment for our employees. We offer competitive salaries, benefits, and opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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