Freight Customer Service

7 months ago


Manama, Bahrain SE Freight Services Full time

As a Freight Forwarding Customer Service Representative, you will play a vital role in ensuring the smooth operation of the freight forwarding department. You will be responsible for providing exceptional customer service to clients and maintaining positive relationships with key stakeholders, including shippers, carriers, and customs officials. Your primary objective will be to ensure that all customer inquiries, concerns, and issues are addressed promptly and efficiently.

Key Responsibilities:

- Customer Assistance: Serve as the primary point of contact for freight forwarding clients, providing accurate and timely information regarding shipment status, documentation requirements, customs regulations, and any other inquiries or concerns they may have. Offer professional support and guidance throughout the shipment process.
- Order Processing: Collaborate with clients to obtain essential shipment details, including pickup and delivery locations, cargo specifications, and required documentation. Ensure accurate data entry and update internal systems with relevant information to facilitate smooth operations and maintain shipment records.
- Documentation and Compliance: Assist clients in completing necessary shipping documentation, such as bills of lading, commercial invoices, and customs declarations. Verify that all documentation meets regulatory requirements and provide guidance on customs clearance procedures.
- Problem Resolution: Proactively identify and address any issues or challenges related to shipments, such as delays, damages, or customs clearance problems. Collaborate with internal teams, carriers, and other stakeholders to find effective solutions and ensure customer satisfaction.
- Communication and Coordination: Maintain regular communication with clients, carriers, and other relevant parties to ensure seamless coordination of shipments. Provide updates on shipment status, transit times, and any changes or disruptions that may occur. Act as a liaison between clients and internal teams, promoting effective communication and understanding.
- Continuous Improvement: Identify opportunities to enhance customer service processes and contribute to the development and implementation of improvements. Provide feedback on operational inefficiencies, customer needs, and market trends to support the department's overall growth and success.

Qualifications:

- High school diploma or equivalent; additional education or certification in logistics, supply chain management, or related fields is a plus.
- Previous experience in customer service, preferably in the freight forwarding or logistics industry.
- Excellent communication skills, both verbal and written, with the ability to effectively interact with clients and stakeholders from diverse backgrounds.
- Strong organizational and problem-solving abilities, with attention to detail and the ability to multitask in a fast-paced environment.
- Knowledge of international trade regulations, customs procedures, and documentation requirements.
- Familiarity with various modes of transportation and related terminology (airfreight, sea freight, road transportation, etc.).
- Customer-centric mindset with a commitment to delivering exceptional service and building long-term relationships with clients.

**Experience**:

- Customer Service: 1 year (preferred)
- Freight Forwarding: 1 year (preferred)



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