Senior Sales Manager

7 months ago

Manama, Bahrain Wyndham Hotels & Resorts Full time

Ramada by Wyndham Manama City Centre is now seeking a Senior sales Manager to join our team in Bahrain.

**Job Summary**:
The Senior sales Managers takes the lead in handling sales operations in the Hotel. He/She will supervise the activities performed by the junior sales management team. He/she is responsible to maximize the potential of the sales team and establish sales plans.

The Senior Sales Manager is responsible for an increase in transient room revenue by increasing production of existing accounts. He/she is also responsible for month-end reporting and tracking of accounts production.

**Education & Experience**:

- Proven sales management experience.
- Knowledge of Bahrain market
- Experience working in a 4/5 star branded hotel
- Outstanding organizational and leadership skills.

**Fundamental Requirements**:

- Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
- Analysing sales metrics to determine whether current sales strategies are effective.
- Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team.
- Conducting in-depth research on competitors' products.
- Operate the Sales Department within established sales expense budget.
- Initiate and follow up on leads.
- Maintain and participate in an active sales solicitation program.
- Monitor production of all top accounts and evaluate trends within your market.
- Regularly contact existing accounts based on the tracing frequencies of the account coverage requirements.
- Meet or exceed sales solicitation call goals as assigned by the Director of Sales & Marketing.

**General Requirements**:

- Invite clients to the hotel for entertainment, lunches, tours and site inspections.
- Assist in implementing special promotions relating to direct sales segments.
- Assist in the preparation of required reports in a timely manner.
- Be familiar with all Wyndham sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
- Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
- Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
- Meet and greet onsite contacts.
- Develop networking opportunities through active participation in community and professional associations, activities and events.
- Review meeting planner evaluations with the Director of Sales & Marketing to ensure that issues receive follow-up.

**Other Requirements**:

- Entertain clients.
- Conduct research on client room nights/revenue performance, prepare account performance reports quarterly and annually, conduct semi-annual account review meetings with account representatives.
- Prospect for new transient business. Track all transient leads (lost and turndown). Participate in transient, group and catering lead referral.
- Develop and implement specific account marketing plans for appropriate accounts. Monitor production compliance.
- Maintain regular communication with all special corporate/preferred corporate accounts and send quarterly production reports to all clients. Communication to be property defined may include newsletters, client receptions/recognition functions, etc.
- Respond to customer inquiries and request for pricing
- Maintain in-depth files on all accounts; via hard files and/or automated account management system
- Assist in updating Brand national Transient database, if applicable. Coordinate local transient sales initiative and activities with Brand National Transient Sales for national and regional transient accounts, if applicable.
- Participate in trade shows, community & professional organizations to maintain high visibility.

**COMPANY OVERVIEW**:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of wha

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