Executive Front Office Professional

2 days ago


Manama, Manama, Bahrain Frasers Hospitality Full time

Company Overview

Frasers Hospitality is a global leader in the hospitality industry, renowned for its gold standard service and commitment to excellence. With a strong presence in Asia, Australia, Europe, the Middle East, and Africa, we offer a unique blend of style, quality, and value to our discerning guests.

Job Summary

We are seeking a highly skilled Front Office Executive to join our team at Fraser Suites – Seef, Kingdom of Bahrain. As a key member of our Front Office Department, you will be responsible for maintaining exceptional levels of service, ensuring seamless guest experiences, and driving hotel revenue through effective upselling and cross-selling strategies.

Key Responsibilities

  • Maintain high standards of service delivery, consistently exceeding guest expectations.
  • Ensure a warm and welcoming ambiance within the Front Office Department, adhering to our Standard Operational Procedures.
  • Upsell hotel rooms to achieve maximum occupancy and room rates.
  • Sell all other facilities in the hotel, including food and beverage outlets, spa services, and leisure activities.
  • Post credits and debits correctly to guest folios, ensuring accurate statements at checkout.

Requirements

To succeed in this role, you will need:

  • A bachelor's degree in hospitality or hotel management (desired).
  • Previous experience within a Front Office Department in a hotel environment.
  • Excellent written and verbal Arabic and English communication skills.
  • Knowledge of an additional language (beneficial).
  • Strong interpersonal and customer service skills.
  • Ability to manage tasks and projects effectively, prioritizing deadlines and adapting to changing demands.
  • Proficiency in hotel Property Management Systems (PMS) and other industry-related software.

About Frasers Hospitality

We pride ourselves on being an equal opportunities employer, welcoming applications from all suitably qualified individuals regardless of their background. Our company culture fosters growth, innovation, and collaboration, providing endless opportunities for career development and professional growth.



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