Customer Service Liaison Agent

3 days ago


Manama, Manama, Bahrain RESO Full time
About the Role

The Front Desk Agent role is a critical position within our hotel, requiring a high level of attention to detail and excellent communication skills. As a key contact for our guests, you will be responsible for providing a warm and welcoming experience from check-in to check-out.

Key Responsibilities
  1. Greeting Guests: Greet guests upon arrival, checking them in efficiently and ensuring that they have everything they need for a comfortable stay.
  2. Resolving Issues: Respond to guest queries and resolve any issues that may arise during their stay, ensuring that all problems are resolved to their satisfaction.
  3. Collaboration: Work closely with other departments to ensure that our guests' needs are met, and that any concerns are addressed promptly.
Requirements
  • Customer Focus: A strong focus on customer service, with a commitment to delivering exceptional experiences.
  • Attention to Detail: High level of attention to detail, ensuring accuracy and efficiency in all aspects of the job.
  • Teamwork: Ability to work collaboratively as part of a team, supporting colleagues to achieve shared goals.


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