Franchise Hotel
6 months ago
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_.
**About Us**
At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to display of Brand Service Behaviors
- Dare to Connect:
- **Dare to make the first move**
- **Adapt to the moment**
- **Relate to the business**
- **Enable quality downtime**
**Your day to day**:
*** Greets all guests at the main entrance politely and courteously and guides them towards the reception desk.**
*** Assists guests with their luggage for both check-in and checkout.**
*** Carries guest's luggage to the room upon check-in and brings it down upon checkout.**
*** Points out nearest fire escape while escorting a guest.**
*** Brief guest on usage of light switches, TV, radio, mini bar and telephone facilities in the room.**
*** Controls usage of luggage room.**
*** Updates hotel's function board when requested.**
*** Keeps lobby area neat and orderly.**
*** Complies with standards of grooming and personal hygiene.**
*** Raises and lowers both the national and hotel flags when requests.**
*** Participates in group and crew luggage handling, distribution, and collection.**
*** Replaces Doorman or Driver whenever requested.**
*** Delivers newspapers, parcels and message promptly**.**
*** Escorts guests attending function-to-function area.**
*** Engages in moving luggage from one room to the other in the case of a room change.**
*** Updates Bellmen Control Sheet accurately.**
*** Attends guest needs and queries and refers complaints to supervisor.**
*** Points out stationary needs to Bellman Supervisor.**
*** Maintain good employee's relations.**
*** Complies with week work schedule.**
*** Interact and cooperate with the guests, Front Office Department staff, and other hotel departments as appropriate.**
*** Complies with hotels health, safety, and hygiene policy.**
*** Performs related duties and special projects as assigned**.**
*** Complete the Pre-shift Vehicle Inspection Check List form of the guest vehicle on daily basis.**
*** Complies with the Bahrain traffic laws and regulations.**
*** Transports guests to and from their destinations with care using the hotel vehicles.**
*** Complies and writes on the designated logbooks.**
*** Answers internal and external calls to support reception colleagues whenever **needed.**
*** Handles transportation including site tours and other transport arrangements, airport **transfers.**
*** Do valet **parking.**
***
**What we need from you**
*** -** **Demonstrate service attributes in accordance with industry expectations and company standards including**:
*** -** **Being attentive to Guests**
- **Accurately and promptly fulfilling Guests requests**
*** -** **Anticipate Guests needs**
*** -** **Maintain a high level of knowledge which affects the Guest experience**
*** -** **Demonstrating a 'service' attitude**
- **Taking appropriate action to resolve guest complaints**
- **Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
**What we offer**
*** We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.**
**We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.**
**So, join us and you'll become part of our hotel family.**
**Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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