Franchise Hotel
3 months ago
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_.
**About Us**
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. In our hotels you'll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate, you'll feel at home and excel at Crowne Plaza.
**Your day to day**:
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- **To **report for duty punctually wearing the correct employee fashion and name badge at all times**
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- **To do side duties as assigned on a daily basis by the Outlet Manager or Assistant Outlet Manager**
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- **All equipment to be stored well and kept clean with monthly inventory.**
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- **To maintain a good working relationship with colleagues, and all other departments.**
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- **Encourage sales through great service at all times and all guest inquiries to be followed up to ensure business is not lost**
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- **Attends all daily briefings during working hours**
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- **Attends all scheduled trainings and meetings**
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- **To carry out any other reasonable duties and responsibilities assigned.**
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- **Promote coffee consumption by educating customers by selling coffee, preparing and serving a variety of coffee drinks, along with pastries and cookies**.**
**What we need from you**
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- **Welcomes **guest by determining their coffee interest and need.**
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- **Educates guest by presenting and explaining the coffee drinks menu, answering questions.**
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- **Sells coffees by explaining differences in coffee beans.**
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- **To serve food and beverage to guests according to established performance standards.**
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- **To handle guest enquiries in a courteous and efficient manner.**
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- **To provide a courteous and professional service at all times.**
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- **To establish guest service standards which meet the needs of the target market and which are line with the operating concept of the restaurant.**
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- **Maintain safe and healthy work environment by following organization standards and sanitation regulations**
- ** **Should know all details of the food and beverage menus extensively.**
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- **Requisitions to be performed on time and accurately.**
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- **Reports any guest complaint to the Outlet Manager or Assistant Outlet Manager**
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- **All tips from your section to be declared to the Outlet Manager or Assistant Outlet Manager**
- **Delivers comment cards from your station**
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- **Ensure proper rotation of all items in Outlet stores**
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- **Works in other Outlets as and when required**
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- **To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.**
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- **To **maintain a high standard of personal appearance and hygiene at all times.**
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- **To have a complete understanding of the hotel's employee handbook and Adhere to the regulations contained within.**
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- **To respond to change in the departmental function as dictated by the industry, company or hotel.**
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- **Develops formal training plans and implements on the job training sessions for the employees and participates in the preparation of budget and goals.**
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- **To manage the outlet in the absence of the Outlet Manager or Assistant Outlet Manager**
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- **To work with the Outlet Chef of the kitchen assigned to prepare food items for the outlet.**
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- **To prepare with this Outlet Chef Recipes and specifications for canapés, snacks and other food **Items.**
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- **Update job knowledge by participating in educational opportunities, reading coffee, retail trade and food service publications, maintaining personal network**
- **Enhances coffee shop reputation by accepting ownership for accomplishing new and different request, exploring opportunities to add value to job accomplishment***
- ** **All par stocks to be maintained**
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- **Reports all missing items**
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- **All maintenance issues to reported immediately**
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- **Control stocks for daily use to ensure service requirements are met.**
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- **To ensure that all operating standards comply with Company and Hotel Policies and Procedures and Minimum Standards**
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- **Generates revenues by attracting new guest, defining new and expanded services and product**.**
**What we
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