Franchise Hotel
3 months ago
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_.
**About Us**
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. In our hotels you'll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you'll feel at home and excel at Crowne Plaza.
**Your day to day**:
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- **Maintain **standards in the Restaurants at all times as per Outlet guidelines**
- **Takes **full control of the Outlet in the absence of the outlet/asst. manager**
- **To **be a role model for the team and lead by **example**
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- **Ensure **Captains, Waiters/Waitress are fully briefed on outlet standards and follow up to ensure they are **followed**
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- **Helps **the outlet manager create and design all new food & beverage **menus**
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- **Report **any guests complaint to the outlet **manager**
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- **Ensure **proper rotation of all items in outlet stores**
- **All **maintenance issues to be followed up on a daily **basis**
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- **Logbooks **and administration to be **maintained**
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- ** All **tips from your section to be declared to the outlet **manager**
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- ** Encourage **sales through great service at all **times**
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- ** Assigns **stations to the Captains, **Waiter/Waitress**
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- ** Ensure **level of service is **maintained**
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- ** Attend **all daily briefings during working **hours**
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- ** Set **training plans for six months in advance**
- ** Attend **all scheduled trainings and **meetings**
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- ** Conduct **training and coaching on job and off job when **required**
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- ** Ensure **the staff in outlet are well **motivated**
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- **Carry **out any additional **duties**
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- ** **Works in other outlets as and when **required**
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- **To **work with the Outlet Chef of the kitchen assigned to prepare food items for the **outlet.**
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- **To **prepare with this Outlet Chef Recipes and specifications for canapés, snacks and other food **items**
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- **To **ensure that all employees report for duty punctually wearing the correct employee fashion and name badges at all times**.**
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- ** **To ensure that all employees provide a courteous and professional service at all times.**
**What we need from you**
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- **To **present a good image by providing a courteous and professional service and by handling guest enquiries graciously and efficiently**
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- **Being attentive to guests**
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- **Accurately and promptly fulfilling guest requests**
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- **Understand and anticipate guest needs**
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- **Maintain a high level of knowledge which will enhance the guest experience**
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- **All food & beverage to be served to guests within required times**
- **All guest inquiries to be followed up to ensure business is not lost**
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- **Ensure great welcome and farewell for all **guests**
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- **To ensure that all operating standards comply with Company and Hotel Policies and Procedures and Minimum Standards.**
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- **To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department's Operations Manual.**
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- **To ensure that all employees have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.**
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- **To respond to changes in departmental functions as dictated by the industry, the company, or the hotel.**
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- **To maintain health and safety standards of the hotel by reporting all health and safety and security violations for immediate action.**
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- **Well aware of CP-Bahrain FLS Manual.**
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- **To be well aware of Fire and BT evacuation plan & assembly **point.**
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- **All equipment **to be stored well and kept clean with monthly inventory**
- **Requisitions to be performed on time and accurately**
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- **All park stocks to be maintained**
- **Report all missing items**
- **attends the revenue room in the absence of the outlet/**asst** manager**
***
**What we offer**
*** We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.**
**We welcome everyone and create inclusive teams
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