Franchise Hotel
2 months ago
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_.
**About Us**
Under the guidance and direct supervision of the Rooms Division Manager or delegate and within the limits of established IHG policies and procedures, responsible for taking part in all activities related to the bell service such as but not restricted to handling of guest luggage, running errands, delivery of guest parcel or messages, and handling guest transportation. Promoting the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.
**Your day to day**:
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- **Greets all guests at the main entrance politely and courteously and guides them towards the reception desk.**
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- **Assists guests with their luggage for both check-in and checkout.**
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- **Carries guest's luggage to the room upon check-in and brings it down upon checkout.**
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- **Points out nearest fire escape while escorting a guest.**
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- **Brief guest on usage of light switches, TV, radio, mini bar and telephone facilities in the room.**
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- **Controls usage of luggage room.**
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- **Complies with the set functioning of the errand card system.**
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- **Updates hotel's function board when requested.**
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- **Keeps lobby area neat and orderly.**
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- **Complies with standards of grooming and personal hygiene.**
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- **Raises and lowers both the national and hotel flags when requests**.**
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- **Participates in group and crew luggage handling, distribution, and collection.**
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- **Replaces Doorman or Driver whenever requested.**
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- **Delivers newspapers, parcels and message promptly.**
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- **Escorts guests attending function-to-function area.**
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- **Engages in moving luggage from one room to the other in the case of a room change.**
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- **Updates Bellmen Control Sheet accurately.**
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- **Attends guest needs and queries and refers complaints to supervisor.**
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- **Points out stationary needs to Bellman Supervisor.**
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- **Maintain good employee's relations.**
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- **Complies with week work schedule.**
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- **Interact and cooperate with the guests, Front Office Department staff, and other hotel departments as appropriate.**
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- **Complies with hotels Health, Safety and Hygiene policy.**
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- **Performs related duties and special projects as assigned.**
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- **Complete the Pre-shift Vehicle Inspection Check List form of the guest vehicle on daily basis.**
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- **Complies and writes on the designated logbooks.**
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- **Ensures that Valet Parking is available especially during peak time**
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- **Handles airport transfers, site tours, other guest transport arrangements etc.**
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- **Ensure team's duty roster as per forecasted occupancy**
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- **Does briefing and/or hand over of shift**
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- **Monitors and orders stocks inventory/supplies such as welcome drinks, luggage tags, valet parking tags, mobile charging tags etc.**
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- **Ensures front door is well-cleaned and liaise with HK if necessary**
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- **Keeps high level of communication with-in the team**
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- **Ensures team complies with hygiene and grooming **standards**
**What we need from you**
*** We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG**®** hotels.**
*** Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.**
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- **True Attitude**:being caring, wanting to make a positive difference, and building genuine connections with guests**
- **True Confidence**: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay**
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- **True Listening**: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs**
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- **True Responsiveness**: is about providing guests with what they need, and doing so in a timely and caring manner**
**What we offer**
*** We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.**
**We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, an
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