Customer Service Excellence Manager

Non-disclosed Manama, BahrainPosted 3 hours ago Permanent Competitive **Job Requirements**: This position is responsible to provide outstanding customer service to clients by delivering extraordinary customer service experience, taking ownership of customer issues and following through to resolution. **Education/Certifications**: - A minimum of a...

Join Our Team as a Customer Service Duty Manager in Bahrain! Are you ready to be a vital part of British Airways’ airport operations in Bahrain? As a Customer Service Duty Manager, you will support the Airport Manager, ensuring safety, security, and operational excellence. Your role involves managing relationships, performance, and local suppliers to...

**Customer Service Job Summary** The customer service representative will be responsible for answering calls, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk. **Customer Service...

Job Overview: We are seeking a highly organized and detail-oriented Administrative Assistant to join our team. As an Administrative Assistant, you will play a crucial role in supporting our daily operations and ensuring smooth administrative processes. This is a full-time position with opportunities for growth and advancement. **Responsibilities**: -...

**Job Summary**: The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships. **Key...

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. **Responsibilities** - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to...

Greet clients as soon as they arrive and connect them with the appropriate party - Answer the phone in a timely manner and direct calls to the correct offices - Create and manage both digital and hardcopy filing systems for all partners - Prepare bills and take payments - Deal with complaints or problems - Answer telephone calls and take messages or forward...

A highly reputed organisation is looking for a qualified Customer Service Representative to join our team in Bahrain. - Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied. - Learn to identify customer needs or desires in order to recommend the appropriate product or service. - Learn the software...

Job Title: Customer Service Representative (Electric Wheelchairs and Scooters Rental) Company: Welaat General Trading Location: City Center Mall, Bahrain **Job Description**: Welaat General Trading is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for...

**Company**: Our client is one of the well-known malls in Bahrain, they are currently looking to hire a **Customer Service Officers.** **Job Purpose**: - To ensure the delivery of smooth, efficient, and consistent best practices of the functions of the Customer Service Desk. - You will be responsible for delivering bespoke processes and procedures of the...

Focal point for customer’s shipping requests. Coordinate with internal operations on all shipping requests. - Provide shipping solutions to customers. - Develops relationships with allocated customers. - Manage end to end shipment life cycle liaising with all internal and external stakeholders - Proactively informs customer on shipment status, exceptions...

Customer Service Responsibilities list: Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right...

Customer Service Responsibilities list: Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right...

A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process. Duties and Responsibilities: - Manage large amounts of...

A fast-growing company in F&B Industry which focuses on the quality of healthy food options in the market. **Role Description**: This is a full-time on-site role for a Customer Service Representative located in Bahrain. The Customer Service Representative will be responsible for providing excellent customer service, resolving customer issues, and ensuring...

A fast-growing company in F&B Industry which focuses on the quality of healthy food options in the market. **Role Description**: This is a full-time on-site role for a Customer Service Representative located in Bahrain. The Customer Service Representative will be responsible for providing excellent customer service, resolving customer issues, and ensuring...

Management and resolve customer complaints/queries._ - Identify and escalate issues to supervisors._ - Provide service information to customers._ - Document all call information according to standard operating procedures._ - Follow up customer calls where necessary._ - Complete call logs and reports_ **Basic requirements for the role**: - Proven experience...

**Our client a cleaning service company is looking for CUSTOMER SERVICE/CALL CENTER AGENT.** **RESPONSIBILITIES**: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive...

**Exciting Opportunity: Become a Customer Service Evaluator/Mystery Shopper in Bahrain!** - **Open to Residents Across Bahrain_ **Are you ready to embark on a rewarding journey while shaping exceptional customer experiences???** **About Us**: Join our esteemed international market research consultancy in enhancing customer service standards across...

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...