Sales Group Leader

3 days ago


Salmabad, Bahrain IKEA Full time

**Company description** You see things a little differently. So do we. We believe that what you value is more important than what your CV says. Come see things a little differently with us and help us create a better everyday life for the many people.**

Do you value simplicity, cost-consciousness, a humble attitude and willpower? Then an IKEA career may be right for you.

**Job description**
Reporting to the Store Sales Manager, you are responsible for optimizing the Shopping Experience in your departments/ areas and to secure satisfied customers and increase sales. Your primary mandate is to optimize sales and profitability through following up, conducting analysis and taking actions.
- You actively work towards fulfilling the four tasks of the IKEA store:

- to act as a highly efficient, and staffed sales mechanism
- to show home furnishing solutions full of inspiring home furnishing ideas
- to serve as a well-qualified home furnishing specialist
- to provide a day out for the whole family

Your responsibilities include:

- Motivating and inspiring your department team and ensuring they have the correct knowledge about the IKEA product range, services, the local market and IKEA customers so they can deliver the best shopping experience.
- You and your team actively sales steer to your department’s top-selling products, prioritized products (e.g. overstock/övertag) and IKEA service products to maximize sales and long-term profitability.
- Ensuring you have the right number of competent coworkers in the right place at the right time and securing that they are fully able and available to serve customers and actively help them to buy.
- Ensuring your team actively approach visitors, identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
- Ensuring the shop is in excellent shape as new and fully and efficiently stocked and that the IKEA product range is presented in ways that inspire and satisfy customers. The four merchandising basics must be in place at all times.
- Working closely with your commercial team partners in logistics and the communication & interior design department to ensure the right forecasting and availability of products as well the most efficient and inspirational display techniques and routines are implemented.
- Taking quick actions on commercial opportunities; changing availability of products (overstock and out of stock) and working with customer feedback and most frequently asked questions.
- Optimizing sales priorities using commercial activities and securing the right forecasts to ensure availability for customers.
- Keeping an active eye on the competition and taking appropriate actions when necessary, in coordination with your matrix partner in the service Office.
- Understanding and using the different IKEA sales and communication channels and media and IKEA know-how in order to make the best commercial use of this information and to attract and encourage more customers to visit more often and buy more.
- Taking responsibility for your department goals and securing that your action plan ensures the organization’s priorities for your areas are implemented in the store by following up and taking actions accordingly using proven solutions and good examples.
- Developing your team and its individual members and ensuring you have successors in place.
- Actively promoting the IKEA social and environmental commitment and working with your team to understand how, together, you can contribute to sustainability.

**Qualification**
- A minimum 3-5 years of supervisory experience in a high volume, fast-paced and customer centric retail environment
- Experience leading and managing a team with a passion for developing people and talent
- Track record in meeting and exceed customers’ demands and contributing towards sales and business growth.
- Must be computer literate and have high multi-tasking capabilities.
- Business-minded and result-driven with a customer focus
- Ability to make quick decisions and take personal initiatives.
- Strong communication skills (Bilingual? English & Arabic)
- Experience of actively selling through understanding customers and their needs
- Should have the ability to make things happen with flexibility, speed and simplicity.
- Ability to manage operational performance while considering tactical plans.
- Strategic Thinking with strong planning and implementation experience.

**Your Profile**
- You have an interest in people’s everyday life at home and home furnishing.
- You have the ability to work together in a team and open to change/highly flexible.
- You are able to make quick decisions and take personal initiatives.
- You are able to prioritize and organize your own work to make efficient use of the time available.
- You are flexible to work on Public Holidays and Weekends.

**More Information** AVAILABILITY**

At IKEA we have our customers always in focus and


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